DELUXE HEALTHCARE WARRANTY STATEMENT
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WARRANTY
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major fault.
The provision of this warranty shall not apply to any product that has been subject to abuse, misuse, neglect or accident. Nor does the warranty apply to any product that has within the warranty period been used for a purpose for which the product has not been designed or which has been repaired or altered in such was as to adversely affect its performance and reliability. Service by an unauthorised source may void the warranty.
WARRANTY PERIOD
For Deluxe Healthcare Bed Series, the warranty period is strictly ten (10) years for frame welding, five (5) years for frame construction, two (2) years for limoss actuators and control box, one (1) year for hand controller, castors, mechanical components, bed extensions and other accessories. The 9V battery supplied with the bed is not covered by this warranty.
For Deluxe Healthcare Overbed Table Series, the warranty period is strictly twenty-four (24) months for framework and gas mechanism warranty, twelve (12) months for tabletop and castor warranty.
For Deluxe Healthcare Bedside Locker, the warranty period is strictly twelve (12) months.
In order to claim warranty for your product, the bed must be serviced (without exception) every twelve (12) months by a Deluxe Healthcare distributor approved technician using only Deluxe Healthcare original spare parts.
GENUINE PARTS PROTECT INVESTMENTS
When repairs are needed, using genuine spare parts can help prevent further problems from developing, allowing hospitals to gain the most value from their original investment.
WHAT ARE DELUXE HEALTHCARE GENUINE SPARE PARTS?
- Parts supplied by Deluxe Healthcare which are specifically designed for Deluxe Healthcare products;
- Spare parts that have been tested and verified for safe use on our products; and
- Warranted by Deluxe Healthcare with a guarantee.
WHY SHOULD I USE DELUXE HEALTHCARE SPARE PARTS?
- Genuine Deluxe Healthcare spare parts are specific to your model of product with superior
quality at competitive prices; - By using Deluxe Healthcare genuine spare parts you can be assured that your products will
be repaired with the same quality as the day it was manufactured; and - Deluxe Healthcare offers a genuine spare parts warranty.
Using spare parts from other manufactures may affect your products’ warranty and could
cause an increased risk of failure.
Faulty spare parts shall be returned to Deluxe Healthcare at customer expenses. The replacement
part will be replaced only if the returned part is found to be faulty.
Deluxe Healthcare spare parts are easily replaced and our warranty do not cover labour charges.
The warranty period commences on the day of actual delivery to the primary purchaser as
reflected by your authorised reseller or distributors invoice provided to you.
TERMS AND CONDITIONS FOR WARRANTY CLAIMS
The following procedure must be strictly adhered to before a Warranty Claim can be
considered:
1. Provide a written statement detailing of how fault was discovered together with
details of how product was handled by user/s. Written statement must be accompanied
by satisfactory proof of purchase and photographic evidence.
2. Deluxe Healthcare will determine whether there is a defect, and if so, Deluxe Healthcare shall
agree to at its discretion to repair, replace or supply equivalent goods.
3. If Deluxe Healthcare determines that there is a fault, Deluxe Healthcare will be responsible for
the freight charges associated with the delivery and return of goods or replacement
goods and parts.
4. If Deluxe Healthcare determines that the goods that the damage was caused by goods being
mishandled, negligence and Deluxe Healthcare requests that the goods be returned, the
purchaser will be responsible for freight charges associated with the delivery and
return of the goods or replacement goods and parts.
WARRANTY EXCLUSIONS
This warranty does not extend to damage caused by normal wear and tear, misuse or abuse,
failure to properly clean and improper cleaning of the product. Damage caused by
transportation, improper installations as per instructions and use of non-authorised/nonstandard
part repair or work carried out by unauthorised representatives.
This warranty does not cover products sold at auction or second hand sale. If the product you
are using has been rented or leased to you and you consider a claim might be made under this
warranty, you should refer the matter to the rental or leasing company immediately and they
will handle the matter.
No liability weather expressed or implied or of any nature whatsoever is accepted by
Deluxe Healthcare for any consequential loss, damage or injury arising from as result of the fault of
the product unless applicable by any Act or legislation and the extent permitted by law.
